Keeping a website simple does have it’s benefits. Besides being easier to figure out, it’s often easier to remember how you figured it out the first time. Unfortunately, many websites insist on torturing their users, and this is something even the big boys do. Using Facebook as an example, see how memory failure kicks in, and how it could easily be avoided.

Not Easy to Remember, Not Easy to Use

Over the holiday, my father-in-law asked me how to use Facebook. I’m not a big user, but I post the occasional comment or picture. How hard could it be to explain how to use Facebook? It turns out, pretty hard, and even Facebook hides the help link in the far bottom right in the footer. I guess they are afraid of trying to explain it as well. Continue reading »