Somehow it got to be Wednesday again, and that means new poll day. Instead of coming up with a new poll though I have decided to bring back an old one because I feel it’s an important question. Have you ever watched at least five people complete a task on your website? One of the reasons brick and mortar stores work so well is because the store managers or owners see their customers using it on a daily basis, and if they stay in business long they see a lot more than five people.

Online though, it’s a different story. Store owners or managers don’t have the opportunity to see their customers shopping or browsing. It’s basically a “Hope you like my site” kind of scenario. There are several services out their that track your visitors actions so you can at least get a general idea what they are doing. Ideally though, running it’s always nice to get some verbal feedback as well.

The reason for the poll? It’s to see what kind of research most of you are doing, and it’s also a wake up call to those that just assume their site is well designed based solely on analytics.

Here is the poll: Have you ever watched at least five people complete a task on your website?

Archive of Web Usability and Design Polls