Ever fill out a form, hit submit, and say what the heck?  Did the form fail to process the data correctly? Did the database fail? Did you type the captcha letters wrong? It was none of the above. It was the design, or should I say usability.

Your secret to building a successful form for your website? Watch a few NEW users fill it out for the first time.

Leading Your Visitors to Fail

Not all things are intuitive, especially to new visitor. Look at this example below. Continue reading »